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Privacy Policy

Effective Date: 01/01/25
Last Updated: 19/01/25

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Orbit Equipment Ltd (“we,” “us,” or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use and protect your information when you use our website, interact with us, or make a purchase. We adhere to all applicable privacy laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

  • Company Name: Orbit Equipment Ltd

  • Registered Address: Plas Gruffydd Ap Ifan, Chwilog, LL53 6SG

  • Email: sales@orbitequipment.co.uk

  • Phone Number: 01766 808 666

Orbit Equipment Ltd is the data controller of your personal data.

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2. Information We Collect

We collect and process the following categories of personal data:

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2.1 Data You Provide to Us

  • When making a purchase:

    • Name

    • Billing and shipping address

    • Email address

    • Phone number

    • Payment information (processed securely by our payment provider, Wix Payments; we do not store card details)

  • When creating an account:

    • Username

    • Password

    • Purchase history

  • When contacting us:

    • Email address

    • Details of your inquiry or correspondence

2.2 Data We Collect Automatically

  • IP address

  • Device information (browser type, operating system, etc.)

  • Website usage data (pages viewed, time spent on site, etc.)

  • Cookies and similar technologies (see Section 7 below)

2.3 Data from Third Parties

  • Payment processors (to confirm successful payments)

  • Shipping carriers (for delivery updates)

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3. How We Use Your Data

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We use your data for the following purposes:

3.1 To Provide Our Services

  • Processing orders, payments, and returns.

  • Delivering products to your address.

  • Sending order confirmations and updates.

3.2 Customer Support

  • Responding to your inquiries or complaints.

  • Managing account-related issues.

3.3 Marketing and Promotions

  • Sending newsletters and promotional offers (only if you have opted in).

  • Recommending products or services based on your past purchases.

3.4 Improving Our Website

  • Analysing website usage to enhance the shopping experience.

  • Troubleshooting technical issues.

3.5 Legal and Compliance Obligations

  • Complying with applicable laws and regulations.

  • Preventing fraud and ensuring website security.

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4. Legal Basis for Processing Your Data

Under the UK GDPR, we rely on the following legal bases to process your data:

  1. Contractual Necessity: Processing your data to fulfil your orders or provide services you request.

  2. Consent: Sending marketing communications when you have explicitly opted in.

  3. Legal Obligation: Retaining certain records for tax and regulatory purposes.

  4. Legitimate Interests: Improving our services, preventing fraud, and maintaining security.

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5. Sharing Your Data

We only share your personal data with third parties when necessary and in accordance with this Privacy Policy:

  • Service Providers: Payment processors, delivery companies, and IT service providers.

  • Regulators or Law Enforcement Agencies: If required by law or in connection with legal claims.

  • Analytics Providers: To analyse website performance (e.g., Google Analytics).

We do not sell or rent your personal data to third parties.

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6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. For example:

  • Order information: Retained for 7 years for tax and audit purposes.

  • Marketing preferences: Retained until you opt out.

  • Contact inquiries: Retained for up to 1 year after resolution.

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7. Cookies and Tracking Technologies

Our website uses cookies to improve functionality and enhance user experience. Cookies are small text files stored on your device when you visit our site.

Types of Cookies We Use

  • Essential Cookies: Necessary for the operation of the website (e.g., shopping cart functionality).

  • Analytics Cookies: To understand website traffic and usage patterns.

  • Marketing Cookies: To deliver personalized ads (only if you consent).

  • Third Party cookies from Trustpilot

You can manage your cookie preferences through your browser settings or our cookie management tool.

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8. Your Rights

Under the UK GDPR, you have the following rights:

  1. Access: Request a copy of your personal data.

  2. Correction: Request correction of inaccurate or incomplete data.

  3. Erasure: Request deletion of your data (“Right to be Forgotten”) unless we are legally required to retain it.

  4. Restriction: Request limited processing of your data.

  5. Data Portability: Request transfer of your data to another service provider.

  6. Objection: Object to processing based on legitimate interests or for direct marketing purposes.

  7. Withdraw Consent: Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at sales@orbitequipment.co.uk.

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9. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. This includes:

  • SSL encryption for secure data transmission.

  • Regular security assessments of our systems.

  • Restricted access to personal data to authorised personnel only.

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10. International Transfers

If your data is transferred outside the UK (e.g., to service providers in non-UK jurisdictions), we ensure it is protected by adequate safeguards, such as Standard Contractual Clauses approved by the UK government.

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11. Marketing Preferences

You can manage your marketing preferences by:

We will only send you marketing communications if you have given us explicit consent.

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12. Complaints

If you believe we have not handled your personal data correctly, you can contact us at sales@orbitequipment.co.uk. You also have the right to file a complaint with the Information Commissioner’s Office (ICO):

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please check back regularly to stay informed about how we protect your privacy.

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Contact Us​​

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Orbit Equipment Ltd
Email: sales@orbitequipment.co.uk
Phone: 01766 808 666

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This Privacy Policy ensures that Orbit Equipment Ltd complies with UK GDPR and protects the rights of our customers.

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